Effective date: July 20, 2026 Provider: Danqian Lou, independent developer ("Off the Clock," "we," "us") Contact: loudanqian01@gmail.com
Purchases of Off the Clock Pro are processed by Paddle.com, our merchant of record. Refunds are issued by Paddle back to your original payment method, typically within 5–10 business days.
If Off the Clock Pro isn't for you, we'll refund your first subscription payment (monthly or yearly) — no questions asked — if you ask within 14 days of that first charge. Email loudanqian01@gmail.com from the address you used at checkout, or reply to your Paddle receipt email.
Forgot to cancel before a renewal? Contact us within 14 days of the renewal charge and we'll make it right. We handle these case-by-case and err on the side of the customer.
You can cancel at any time via the billing portal linked in the extension (or from your Paddle receipt). Cancelling stops all future charges; your Pro access continues until the end of the period you've already paid for. Cancelling is not the same as a refund — if you also want a refund for a recent charge, just ask (see above).
Nothing in this policy limits any non-waivable refund or withdrawal rights you have under the consumer laws of the place where you live, or any rights under Paddle's Buyer Terms.
loudanqian01@gmail.com — we usually reply within 2 business days.